Learn about our return and refund terms for watches and accessories. We make the return process simple and fast.
You have the right to return watches and accessories purchased from Brixalonox within 14 days of receipt. The product must be in original packaging and unused condition.
To return a product, please contact us first at:
Email: team@brixalonox.world
Phone: +47 2310 0466
We will provide you with return instructions and a return number that should be included in the package.
For a return to be accepted, the product must:
After we have received and inspected the product, the refund will be processed within 5-10 business days. The amount will be refunded to the same payment method used for purchase.
If the product is defective or incorrect, Brixalonox covers the return costs. If you return the product for other reasons, you are responsible for the return costs.
Return shipping is the customer's responsibility for returns on their own initiative. We recommend using insured shipping. Return costs are typically between 100-300 NOK depending on package size and carrier.
The following products cannot be returned:
All products come with warranty against manufacturing defects. If the product has a defect, contact us for service or replacement according to warranty terms.
If you have questions about the return policy or need help with a return, you can contact us at:
We reserve the right to change the return policy. Any changes will be published on this page.
Last updated:
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